Refund Policy

Last updated: 15 October 2026

We want you to be confident buying Allezly. If it's not right for you, you can get your money back.

14-day money-back guarantee

• Level packs, Exam Sprint and Full Path: full refund if you ask within 14 days of purchase and have used less than 20% of the pack's study hours (for example, under 16 hours of Level 1's 80 hours).
• Add-ons (extra hours, extensions, AI speaking minutes, mock oral exams, writing packs): full refund within 14 days of purchase if you haven't started using them.
• Full Path instalments: each instalment is a separate purchase with its own 14 days.
• Guarantee add-on: refunded in full if you refund the Full Path within 14 days.

If something doesn't work

If a technical problem stops you from using what you paid for and we can't fix it within a reasonable time, we will refund you, whatever the date or hours used.

How to ask for a refund

Paddle.com is our Merchant of Record, so refunds are paid by Paddle. You can:

• request a refund at paddle.net using your order email, or
• email hello@allezly.com with your order number. We reply within 2 business days.

Refunds go back to your original payment method, usually within 5–10 business days. Access to the refunded pack ends when the refund is issued.

Account sharing

If we close an account because it was shared (see our Terms), the Guarantee no longer applies, and we may refund only the unused part of your purchase.