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Only active study counts: lessons, practice, checks and mock exams, in 15-second steps while you are active. Idle time (3 minutes without activity) is not counted. The placement test is free.

Within 14 days of purchase and before you use 20% of the pack’s hours. See the Refund Policy or request it from Account › Purchases.

No. They are estimates to guide your study. Only TEF Canada and TCF Canada results count for immigration.