Privacy Policy
Last updated: 15 October 2026
This policy explains what personal information Allezly collects, why, and your choices. Allezly is operated by Allezly Inc., Ontario, Canada. We are responsible for your personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Privacy contact: Privacy Officer · privacy@allezly.com
1. What we collect and why
| Information | Why we use it |
|---|---|
| Account: name, email, phone number, country, time zone | To create your account, send sign-in codes, contact you and support you |
| Study profile: target exam, exam date, daily study time | To build your roadmap and daily plan |
| Learning data: answers, essays, scores, hours studied, predicted NCLC, certificates | To teach, grade and track your progress, and to issue certificates |
| Voice recordings and transcripts | To grade your speaking and pronunciation |
| Identity check: photo ID image, selfie, legal name; random selfies during mock exams | To confirm that only you use your account and to issue certificates in your verified name |
| Official results you upload | To verify NCLC 7 achievement certificates and the Guarantee |
| Device and security data: device type, browser, IP address, approximate city | To limit devices, detect account sharing and protect your account |
| Payment: order number, product, amount, country | To give you access and handle refunds. We never see your card details. Paddle processes payments |
| Website use (with your consent): pages visited, clicks, referral source | To improve the website (Google Analytics, only if you accept cookies) |
| Waitlist form: name, email, phone, French level, exam plans, how you heard about us | To contact you about your French preparation, as you agreed |
We ask for your consent when you sign up, and separately before the identity check. You can withdraw consent at any time, but some features (like certificates) need it to work.
2. Who we share it with
We do not sell your personal information. We share it only with service providers who help us run Allezly, under contracts that require them to protect it:
| Provider | What for |
|---|---|
| Paddle.com (Merchant of Record) | Payments, taxes, invoices and refunds |
| Replit | Website, app and database hosting |
| Resend | Sign-in codes and service emails |
| Anthropic | AI teaching and grading of your answers and essays |
| OpenAI | Speech transcription (no Azure pronunciation scoring) |
| OpenAI | Generating lesson audio (no student data) |
| Google Analytics | Website statistics (only with your consent) |
We may also disclose information if the law requires it.
3. Where your information is stored
Our providers store and process information in Canada, the United States and other countries. When your information is outside Canada, it may be accessible to authorities there under local law. If you live outside Canada (for example, in India), you may also have rights under your local privacy law. Contact us to use them.
4. How long we keep it
| Information | Kept for |
|---|---|
| Photo ID and selfies | Until 12 months after your last activity, or until you ask us to delete them. We keep your verification status and legal name for certificates |
| Voice recordings | 180 days, then deleted. Transcripts and grades stay with your progress |
| Account and learning data | While your account is open. Deleted within 30 days after you close your account |
| Purchase records | As long as tax law requires (usually 7 years) |
| Waitlist sign-ups | Until you join or unsubscribe, or 24 months at most |
| Certificate verification data | As long as the certificate exists, so others can check it |
5. Your rights
You can:
- see the personal information we hold about you and get a copy (Account → Download my data);
- correct inaccurate information;
- withdraw consent or close your account (Account → Delete account);
- unsubscribe from marketing emails at any time.
Email privacy@allezly.com for anything else. We reply within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
6. How we protect it
Information is encrypted in transit and at rest. Identity documents, selfies and results are stored privately, are visible only to authorized staff through time-limited links, and every view is logged. If a breach creates a real risk of significant harm, we will tell you and the Privacy Commissioner as the law requires.
7. Cookies
We use essential cookies to keep you signed in and secure your account. With your consent, we use Google Analytics cookies to understand how the website is used. You can accept or decline them in the cookie notice, and change your choice at any time.
8. Children
Allezly is for adults. We do not knowingly collect information from anyone under 18.
9. Changes
We will post any changes here with a new date, and email you about important ones.